Frequently Asked Questions
Everything you need to know about our handcrafted fashion collections.
What makes Artisanal products unique?
Every piece in our collection is handcrafted by master artisans using sustainable materials and traditional techniques, ensuring that no two items are exactly alike.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For made-to-order pieces, please allow an additional 10-14 days for production before your item is dispatched.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that custom-made or personalized items are final sale.
How do I care for my Artisanal garments?
To preserve the quality of our natural fibers, we recommend hand washing in cold water or professional eco-friendly dry cleaning. Specific care instructions are located on the garment tag.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.